CRM & Service Management
Customer Relationships and Service Requests
Manage customer relationships and service workflows together. Connect leads, sales activity and follow-ups with support tickets, internal requests, assignment and resolution tracking so teams can coordinate communication and service delivery in one place.
What you gain
Customer-facing and support teams gain one coordinated view of relationships, requests and follow-through, with clear ownership and service visibility.
Capabilities
Lead, client and sales pipeline management
Follow-up scheduling and customer communication
Support ticket creation and prioritisation
Internal and client service request routing
Assignment, status and resolution tracking
Proposal and document coordination
Knowledge base integration support
Customer activity and service performance reporting
