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Effective: 1 January 2025 · Last updated: 18 May 2026
Tekgen Solutions is committed to protecting your privacy and handling your personal data with transparency and care, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable privacy laws.
Tekgen Solutions Sdn. Bhd. ("Tekgen", "we", "our", "us") is committed to protecting your personal data and your right to privacy. This Privacy Statement describes how we collect, use, store and share information about you when you visit our website or interact with our services. By submitting an enquiry through our contact form or emailing us directly, you provide personal data for the purpose of responding to your request. Other browsing on our Site does not require you to create an account or submit personal information.
We may collect the following categories of personal data: • Identity Data: name, job title, company name (if provided). • Contact Data: email address, telephone number, postal address (if provided). • Communication Data: messages and enquiries you send us via our contact form or email. • Technical Data: basic server and security logs (such as IP address, browser type, and request timestamps) necessary to operate the Site securely. We do not collect sensitive personal data (such as health information, financial account details or government identity numbers) through our website contact form.
We use your personal data for the following purposes: • To respond to enquiries submitted through our contact form or email. • To follow up on service discussions you have requested. • To maintain the security and integrity of our Site. • To comply with legal and regulatory obligations. We do not use the contact form for unsolicited marketing unless you have separately agreed to receive such communications.
We process your personal data on the following legal bases under the Personal Data Protection Act 2010 (Malaysia) ("PDPA") and applicable laws: • Contractual necessity: to respond to enquiries and prepare or perform services you request. • Legitimate interests: to operate our website securely, maintain business communications, improve our services, and protect our systems and stakeholders — balanced against your rights and freedoms. • Legal obligation: to comply with applicable laws, regulations, and governance requirements. • Consent: where you have given explicit consent for a specific purpose, including certain international transfers or optional communications where required.
Our website may use strictly necessary cookies required for security and basic operation. We do not currently use third-party analytics or advertising cookies on this Site. For details, see our Cookie Policy at /cookies on this website. You may configure your browser to refuse cookies; however, this may affect how some parts of the Site function.
We do not sell your personal data to third parties. We may share your data with: • Service providers who assist us in operating our website and email infrastructure (such as hosting and email delivery), under confidentiality obligations. • Professional advisers where required for legal or compliance purposes. • Regulatory authorities or law enforcement where required by law. Any third parties with whom we share data may only process your data for specified, limited purposes.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. Enquiry data submitted through our contact form is typically retained for up to three years unless a longer period is required by law or an ongoing engagement.
Under the PDPA and applicable privacy laws, you have the right to: • Access the personal data we hold about you. • Correct inaccurate or incomplete personal data. • Request deletion of your personal data (subject to legal retention obligations). • Request data portability of your personal data in a commonly used electronic format, where technically feasible and permitted by law. • Withdraw consent where processing is based on consent. • Object to processing based on legitimate interests. To exercise any of these rights, please contact us using the details below. We will respond within 21 days. Where additional time is required due to complexity or volume, we may extend our response by up to 14 days with prior notice to you.
We implement appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. These include encrypted data transmission (HTTPS), access controls and secure handling of enquiry submissions. However, no transmission over the internet is completely secure and we cannot guarantee absolute security.
If we transfer your personal data outside Malaysia, we will ensure that appropriate safeguards are in place consistent with the requirements of the PDPA and applicable laws. These may include: • Obtaining your consent where required for the transfer. • Implementing contractual protections with recipients, such as data processing or transfer agreements. • Transferring data only to jurisdictions or recipients that provide adequate protection or acceptable safeguards. We assess international transfers based on the nature of the data, the purpose of processing, and the protections available to data subjects.
We may update this Privacy Statement from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this Statement periodically.
If you have any questions, concerns or requests regarding this Privacy Statement or the handling of your personal data, please contact us: Tekgen Solutions Sdn. Bhd. D6-5-3, Bangunan Perniagaan D6, Jalan Sentul, 51000, Kuala Lumpur, Wilayah Persekutuan, Malaysia Email: [email protected] Phone: +6018 605 0251